Test Your RAM – Troubleshooting Guide

Why RAM Matters

Your laptop’s RAM (memory) is critical for performance and stability. Faulty or insufficient RAM can cause:

• Blue Screen of Death (BSOD) errors

• Random application crashes

• Dictation lag or dropped words in Dragon, Eclipse, ProCAT, or Case CATalyst

• Corrupted files or failed system boots

Testing RAM helps confirm whether issues are hardware‑related or caused by software.

Symptoms of Bad RAM

Watch for these signs:

• Frequent BSODs with varying error codes

• Programs closing unexpectedly

• Files becoming corrupted without warning

• System restarting or freezing randomly

• Dictation software stuttering or missing words despite a clean system

Step‑by‑Step RAM Testing

Windows Memory Diagnostic

1. Press Windows Key + R.

2. Type mdsched.exe and press Enter.

3. Choose Restart now and check for problems.

4. The test will run during reboot.

5. Results will appear after Windows restarts.

   • No errors found: RAM is likely fine.

   • Errors detected: RAM may be faulty and should be checked further.

Advanced Testing with MemTest86

For a more thorough test:

1. Download MemTest86 from its official site.

2. Create a bootable USB drive with the tool.

3. Restart your laptop and boot from the USB.

4. Allow the test to run several passes (this may take hours).

5. If errors appear, one or more RAM modules are failing.

Practical Fixes

• Reseat RAM modules: Power down, remove, and reinsert sticks to ensure proper contact.

• Test one stick at a time: Helps isolate which module is faulty.

• Clean contacts: Use compressed air to remove dust or debris.

• Replace in matched pairs: For dual‑channel setups, mismatched RAM can cause instability.

Dictation User Notes

• Voice recognition software is memory‑intensive. We recommend a minimum of 32 GB RAM for smooth performance.

• Background apps (like browsers or Teams) can mimic RAM issues. Testing ensures hardware is not the cause before troubleshooting software.

When to Call Support

Contact M‑Tech support if:

• Errors persist after reseating RAM

• Multiple sticks fail tests

• You are uncomfortable opening your laptop

Support: josh@m-techlaptops.com or 626‑243‑3284 (9 AM–5 PM Pacific)

Summary Checklist

• [ ] Watch for RAM failure symptoms

• [ ] Run Windows Memory Diagnostic

• [ ] Use MemTest86 for deeper testing

• [ ] Reseat and retest RAM modules

• [ ] Replace faulty RAM if needed

• [ ] Contact support if problems continue