Troubleshoot audio issues in Windows 10/11

Run the Windows audio troubleshooter

If you are using a Windows 11 device, start by running the automated audio troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most audio problems. If you are using an older version of Windows or a mobile device, please skip to General troubleshooting steps.

Tips for Dictation Users

If you rely on voice recognition tools, audio issues can be especially disruptive. In addition to the general troubleshooting steps above, please review these dictation‑specific tips:

Microphone Setup

Position the microphone 1–2 inches from your mouth, slightly off to the side to avoid breath noise.

Use a USB microphone when possible — they provide more consistent results than 3.5mm analog jacks.

Work in a quiet environment; turn off fans or HVAC systems to reduce background noise.

Windows Settings

In Microphone Properties → Advanced, uncheck "Allow applications to take exclusive control”. This prevents dictation software from locking out audio.

Set the microphone format to 16‑bit, 44.1 kHz or 48 kHz (whichever your dictation software recommends). Consistency avoids mismatches.

Disable audio enhancements in the Sound Control Panel to reduce interference.

Driver Management

If audio issues began after a Windows update, try rolling back the driver in Device Manager.

Download drivers directly from the audio chipset vendor (e.g., Realtek) for maximum compatibility.

Software Conflicts

Close voice chat apps (Zoom, Teams, Skype) before dictation — they can override audio settings.

Check privacy permissions if audio suddenly stops; some antivirus or security suites may block microphone access.

Advanced Checks

Use the Run command mmsys.cpl to quickly open the Sound Control Panel.

Persistent errors may appear in Event Viewer → Windows Logs → System. Reviewing these can help identify deeper issues.

Summary

Correct microphone placement and environment reduce background noise.

Adjust your Windows audio settings for stable dictation.

Manage drivers carefully — rollback if needed.

Watch for conflicts with other software.

Run the troubleshooter in Get Help

If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed.

General troubleshooting

Please try the following general troubleshooting steps to help solve the audio problem.
For more detailed information, please visit the Microsoft support page.