How To Clean Unwanted Software From Your Computer

This guide walks you through safe steps you can take to remove unwanted software, clean up system problems, and restore normal operation. These steps often help when a computer starts acting strange after installing a program. While we cannot guarantee results, these are the safest and most effective actions you can take before considering a full system reset.

A Quick Reminder

We are a laptop manufacturer and do not sell or support third-party software. However, we know how stressful software problems can be, and we never want our customers to feel abandoned. We offer this guide simply to help you get back on track, not because we are responsible for the software that caused the issue.

Step 1: Run a Full Windows Defender Scan

Start with a full system scan using Windows Defender. This checks for common malware, unwanted programs, and suspicious files.

Step 2: Run Windows Defender Offline Scan

This scan runs before Windows loads, which helps detect hidden malware, keyloggers, and driver-level threats that normal scans may miss.

Step 3: Uninstall Suspicious or Unwanted Programs

Go to Settings > Apps and remove any programs you do not recognize, do not use, or installed right before the problem started.

Step 4: Check Startup Programs

Press Ctrl + Shift + Esc to open Task Manager. Select the Startup tab and disable anything unfamiliar or unnecessary.

Step 5: Check Device Manager for Driver Problems

Open Device Manager and look for yellow warning icons. Pay special attention to keyboard, mouse, and display drivers. If a driver looks damaged or incorrect, uninstall it and restart the computer to let Windows reinstall the correct version.

Step 6: Run System File Checker (SFC)

Open Command Prompt as Administrator and run:

sfc /scannow

This repairs damaged or missing system files.

Step 7: Run DISM Repair

In the same Command Prompt window, run:

dism /online /cleanup-image /restorehealth

This fixes deeper system issues that SFC cannot repair alone.

Step 8: Restart and Test

After completing the above steps, restart your computer and test the keyboard, mouse, browser, and overall performance.

When To Stop and Call Us

If your keyboard, mouse, or system stability is still affected after these steps, it is time to contact us. We can check drivers, services, and system logs to repair the damage safely. While we cannot guarantee results for third-party software issues, we will always do our best to help you get your system working again.

How To Avoid These Problems In The Future

• Download software only from official sources
• Avoid "discount" or unofficial versions of paid programs
• Do not use driver updater tools
• Ask us before installing anything you are unsure about

Following these steps can often resolve software-related issues without needing a full system reset. If you need help, we are here to support you as best we can.