Dragon NaturallySpeaking performance depends on two things: the stability of your system and the configuration of Dragon itself. M-Tech specializes in the system environment that Dragon relies on. Lunis at KnowBrainer specializes in Dragon-specific commands, vocabulary, and configuration. This guide helps you know who to contact for the fastest and most accurate support.

1. When to Call M-Tech

Contact M-Tech when the issue involves your system, Windows, audio hardware, or overall performance. These are system-level issues that affect Dragon but are not caused by Dragon.

• Performance Problems
  Dragon is lagging, dictation is delayed, CPU spikes during use, or the system feels slow.
• Audio Problems
  Microphone not detected, audio cutting out, "poor audio quality” warnings, USB devices disconnecting, or audio changes when using external monitors.
• Windows or System Issues
  Profile corruption, Windows updates causing problems, power mode issues, GPU mode issues, display problems, or docking station instability.
• Hardware Concerns
  Overheating, fan noise, SSD issues, RAM errors, or anything that feels like a hardware or system-level malfunction.

If the issue affects the system itself, M-Tech is the right call.

2. When to Call Lunis (KnowBrainer)

Contact Lunis when the issue involves Dragon’s internal behavior, commands, vocabulary, or Dragon-specific errors. These are not system problems.

• Commands and Vocabulary
  Creating custom commands, vocabulary training, Auto-Text, macros, or scripting.
• Dragon Configuration
  Accuracy tuning, microphone profiles, Dragon settings, or dictation techniques.
• Dragon Errors
  "Dragon has stopped working,” "Vocabulary is corrupt,” "Profile cannot be loaded,” or other Dragon-specific messages.

If the issue is inside Dragon itself, Lunis is the right call.

3. The Cleanest Explanation

M-Tech handles the system. Lunis handles Dragon.

Together, you get the best possible experience.

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