(For protecting customer data during system‑image restores)
Technician Name: ______________________
Customer Name: _______________________
Laptop Model: ________________________
Date: ________________________________
1.1 Confirm System Stability
☐ Windows boots normally
☐ No active BSOD issues
☐ No disk warnings or SMART alerts
☐ No pending Windows updates
1.2 Disable Fast Startup (prevents profile load race conditions)
Control Panel → Power Options → Choose what the power buttons do →
☐ "Turn on Fast Startup” is unchecked
1.3 Create Restore Point
☐ System Restore → Create → "Before Folder Move”
1.4 Rebuild Pagefile (prevents corruption during folder moves)
☐ Set pagefile to No paging file
☐ Reboot
☐ Set pagefile to System managed size
☐ Reboot again
2.1 Create Folder Structure
☐ D:\Users
☐ D:\Users\<customername>
2.2 Fix Permissions
In File Explorer, right‑click D:\Users\<customername> → Properties → Security:
☐ User has Full Control
☐ Inheritance is enabled
☐ Ownership is correct
Never move AppData, Searches, Saved Games, or the entire profile.
General Method (for each folder):
Right‑click folder → Properties → Location → Change C: to D: → Approve folder creation → Approve move → Log out / log in.
3.1 Documents
☐ Move
☐ Log out / log in
3.2 Desktop
☐ Move
☐ Log out / log in
3.3 Pictures
☐ Move
☐ Log out / log in
3.4 Music
☐ Move
☐ Log out / log in
3.5 Videos
☐ Move
☐ Log out / log in
3.6 Favorites
☐ Move
☐ Log out / log in
3.7 Contacts
☐ Move
☐ Log out / log in
3.8 Downloads (move last – most volatile folder)
☐ Move
☐ Log out / log in
4.1 Verify Folder Paths
☐ Documents → D:\Users\<name>\Documents
☐ Desktop → D:\Users\<name>\Desktop
☐ Pictures → D:\Users\<name>\Pictures
☐ Downloads → D:\Users\<name>\Downloads
☐ All other moved folders point to D:
4.2 Verify Permissions
☐ User has Full Control on all moved folders
☐ No "Access Denied” errors
4.3 Reboot Twice
☐ First reboot: Windows updates profile hive
☐ Second reboot: Confirms stable load
5.1 Confirm No TEMP Profile Was Created
☐ User folder is correct
☐ No C:\Users\<name>.000 or TEMP profile exists
5.2 Create Final Restore Point
☐ "After Folder Move – Stable”
5.3 Document Completion
☐ All steps completed
☐ Customer data verified safe
☐ System image restore will not erase user data
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