Support Tip

Many of the issues customers experience are caused by software, settings, or normal Windows behavior. These three articles are the most helpful starting point and often resolve problems without needing a repair.

▶ Why Your Computer Suddenly Acts Strange - And How To Fix It
▶ How To Clean Unwanted Software From Your Computer
▶ Common Windows Behaviors That Look Like Hardware Problems

Troubleshooting Flowchart

START
  |
  v
Is the computer powering on?
  |-- NO --> Check power adapter → Try another outlet → Try battery reset
  |
  |-- YES -->
          v
Does Windows load normally?
  |-- NO --> Restart → Note any error messages → Boot into Safe Mode
  |
  |-- YES -->
          v
Is the system slow or acting strange?
  |-- YES --> Check for recent installs → Run Windows Update → Scan for unwanted software
  |
  |-- NO -->
          v
Issue intermittent or unclear?
  |-- YES --> Review "Common Windows Behaviors" article
  |
  |-- NO --> Contact Support
  

Contact Support

If you need immediate assistance, please reach out directly:

• Laptop Support: 626‑243‑3284
  Monday–Friday, 9:00 AM – 5:00 PM Pacific
• Email: support@m‑techlaptops.com

What to Expect When Contacting Support

When you reach out, our technicians will:

• Ask for a brief description of the issue
• Walk through a few quick checks to narrow down the cause
• Review any recent changes, updates, or software installs
• Provide clear next steps based on what we find

Having your laptop nearby and powered on will help us assist you faster.

Frequently Asked Questions

▶ My computer suddenly slowed down. What should I check?

▶ The fan is loud. Is something wrong?

▶ I think I have a virus. What should I do?

Additional Resources

These pages may also be helpful depending on your situation:

• Shipping Information
• Warranty Information
• Return Policy

Support Tip

Many of the issues customers experience are caused by software, settings, or normal Windows behavior. These three articles are the most helpful starting point and often resolve problems without needing a repair.

Why Your Computer Suddenly Acts Strange - And How To Fix It
How To Clean Unwanted Software From Your Computer
Common Windows Behaviors That Look Like Hardware Problems

📄 Free Tweaking Session – Customer Explanation

As part of our service, we provide a free tweaking session designed to make your system run at its absolute best. During this session, we fine‑tune settings, remove unnecessary background activity, and optimize performance so your software runs smoothly and reliably. The benefits to you are faster response times, fewer interruptions, and a system that feels tailored to your professional needs. We also take steps to protect your privacy and ensure your machine isn’t sending data you don’t want shared. In short, the tweaking session gives you a leaner, safer, and more efficient computer — without you needing to worry about the technical details.

✅ Key Benefits (without the technical overload)

• Performance: Faster, smoother operation with less lag.

• Reliability: Reduced crashes and interruptions during critical work.

• Privacy: Extra safeguards so sensitive information stays local.

• Peace of mind: All changes are safe, reversible, and logged.

• Tailored experience: System tuned specifically for court reporters, lawyers, and doctors