Troubleshoot audio issues in Windows 10/11

Run the Windows audio troubleshooter

If you are using a Windows 11 device, start by running the automated audio troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most audio problems. If you are using an older version of Windows or a mobile device, please skip to General troubleshooting steps.

Run the troubleshooter in Get Help

If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed.

General troubleshooting

Please try the following general troubleshooting steps to help solve the audio problem.
For more detailed information, please visit the Microsoft support page.